D. Scott Mattson

Mr. Mattson has over 18 years Executive experience in the customer relationship management arena for large telecom providers and entertainment entities, including Electronic Arts, Sony Online Entertainment and Turbine Entertainment. He is a recognized expert in the outsource model having integrated large CS organizations that are scalable and economical worldwide. His tenure started with Origin Systems Inc. as the Director of Player Relations for Ultima Online and moved to Electronic Arts as worldwide Director of Product Management/CRMD. Mattson was instrumental in the launch of multiple MMO titles for EA including Motor City Online, Earth and Beyond, The Sims Online, Club Pogo, and Majestic. He played a critical role with respect to the overall customer support footprint that encompassed all the MMO titles for EA. Many of the tools and processes used at EA today are a direct result of his input.

Previous to Mattson's engagement at Origin/Electronic Arts he served as Director of Online Marketing and Product Development for ALDI/TeleWorth and as Director of Operator Services for Capital Network Systems in Austin, Texas.

Mr. Mattson's latest tenure was at Sony Online Entertainment as Executive Director of Global Customer Support which included contact centers in the UK, India and San Diego. At SOE he was responsible for all in-game customer support activities for EverQuest, Star Wars Galaxies, PlanetSide and EverQuest Online Adventures. While at SOE he oversaw the launch of EverQuest II, and the integration of The Matrix Online. Mattson provided many enhancements to the existing service when arriving at SOE including the implementation and management of the company's outsource efforts in India and the UK, direct management of the International CS integration teams and recommendation on enterprise CRM solutions in place at SOE presently.

Credits

Ultima Online: The Second Age, Ultima Online: Renaissance, Ultima Online: Third dawn, Ultima Online: Lord Blackthorns Revenge, Ultima Online: Age of Shadows, Majestic, Motor City Online, Earth and Beyond, The Sims Online, Club Pogo, EA Sports Online (multiple titles), EverQuest II, Star Wars Galaxies: Jump to Light Speed, Star Wars Galaxies: Episode III; Rage of the Wookiees, Star Wars Galaxies: Japanese Launch, EverQuest: Champions of Norrath, EverQuest: Omens, EverQuest: Gates of Discord, EverQuest: Return to Arms, The Matrix Online - CS integration efforts, Dungeons and Dragons Online: Consultant Capacity.

Joseph D. Paolinelli

Mr. Paolinelli has worked in the online gaming industry for 9 years in both the support and development roles. His experience on the development and business side of the house brings a unique perspective to Game Center Group. In his early years Joseph studied Journalism and worked as a Photo-Journalist until joining Sony Online Entertainment on the front lines in Customer Support.

In addition to his customer support role at Sony, Joe worked in the Development Department as a Lead Cartographer for the Legacy of Ykesha expansion for EverQuest. After leaving Sony he joined Abandon Interactive Entertainment as the Community and Customer Service Manager where he built a Customer Service Department and developed his first Indie game Couples Sudoku.

Before leaving Abandon he worked as Lead Programmer for the flash port of "Penga's Peril" on the Xbox 360. Currently Joseph holds the title of Director of E-Support at Game Center Group and continues grow in an industry that has been so good to him all these years.

Credits

Couples Sudoku, Freaky Creatures, Freaky Space, Penga's Peril 360, Everquest, Everquest: Kunark, Everquest: Scars of Velious, Everquest: Shadows of Luclin, Everquest: Planes of Power, Everquest: Legecy of Ykesha, Everquest: Lost Dungeons of Norrath, Everquest Online Adventures, Everquest Online Adventures: Frontiers, Everquest II, Everquest II: Desert of Flames, Everquest II: Kingdom of Sky, Everquest II: Echoes of Faydwer, Everquest II: Rise of Kunark, Starwars Galaxies, Planetside, The Matrix Online.

Alyr Alonso

Mr. Alonso joined Game Center Group 2 years ago and quickly grew within the company. His past accomplishments in business ownership, customer service and management made him an ideal fit.

Mr. Alonso currently holds the title of Manager of International Operations.