Here is just some of the ways that Game Center Group can help satisfy your self-service requirements:
-Revolutionary Content Creation:
Leaning on our 30 years of knowledge creation experience, Game Center Group currently employs technical writers, creative writers and subject matter experts who nest under a traditional project management foundation.
-Knowledge Repository Management:
Regardless of how your content changes or grows, we can be here to water it for you. One of the best ways to ensure that you grow a successful knowledge base is to constantly improve it based on trends and customer feedback. Who ever thought that "a watched pot never boils" obviously was not in the knowledge management business.
-Content Localization Services:
Unless you have the resources under your roof, it can be troublesome to find someone who can professionally localize your game-related content. Game Center Group specializes in European content localization (French, German, Spanish, Italian) with a secondary strength in Asian content localization (Japanese, Chinese-Cantonese, Chinese-Mandarin and Korean). Our professional translators all command a working knowledge of the gaming industry to ensure that specific lingo is properly conveyed to the region.
*Turnkey CRM (Knowledge Base) Solution: Game Center Group has built a turnkey CRM solution around an industry leading application. If your process does not have the infrastructure to purchase and maintain a best-in-class CRM solution you might consider leveraging Game Center Group's existing solution on a cost-to-scale basis.
*Answer Intercept Features: To maximize the efficiency of your self-service content and to provide a strong education to your customer, Answer Intercept Features are readily available. A pro-active answer intercept feature presents the customer with a list of relevant knowledge articles based on their question content; a reactive answer intercept feature provides a customer with relevant knowledge base articles to review after they have submitted their inquiry while they wait for a response.
*Customer Satisfaction Management The key to having a solid knowledge base is through success in the eyes of the customer. If a client visits the knowledge base and finds the answer they are looking for on their first attempt - chances are that they will use it again rather than contacting customer support. When customer satisfaction is guaranteed a knowledge base is truly successful.
*Robust Metrics and Reporting It is very important to define your Return on Investment when successfully managing a self-service process. Game Center Group has developed "Metrics that Matter" reports to specifically gauge all the important aspects of your self-service success along with establishing net trends to assist in predicting how the future might unfold.
*Custom Website Integration/Customization (Look and Feel) Game Center Group application hosting services provide a web-based infrastructure to ensure that your self-service website accurately replicates your product website. No more messing around with a platform team that's on a strict schedule. Game Center Group will devote as much time as required to ensuring your customer support portal is intuitive and properly integrated.