Game Center Group: Knowledge Management
Game Center Group is proud to introduce its new Knowledge Management services. From industry leading Knowledge Hosting services to custom content development, Game Center Group provides the stones to lay the path of innovative self-service. Liberate your customers from dreary navigation of unintuitive FAQs or outdated knowledge articles. Enhance the efficiency of your infrastructure by being able to spend less time answering repetitive questions and more time servicing customer needs.
We also offer the ability to customize our services based on the scope of your business. From an up-and-coming studio to a defined corporation, Game Center Group provides a cost-to-scale solution that can be tailored to your business model and most importantly your wallet.
It is a proven fact that you can get more sleep with Game Center Group. Not only are we here to service your needs around the clock - if your Japanese website is not correctly displaying its unicode at 3am, it is our headache, not yours. If your development cycle pushes an update that redefines a major game mechanic, let us worry about updating the knowledge content and posting the top issues so you do not have to.
About
Our Knowledge Management team has been built from the ground up with a solid foundation of individuals who are experts in the field. We offer a wide range of technical specification writers, gaming industry oriented content localization specialists, and professional knowledge management content engineers. Regardless of which portion of your knowledge base needs a helping hand, we are here to offer ours.
Knowledge Services :
ROI:
On average, a traditional call center phone contact will cost you $4.00-5.00. An e-mail contact will run you $2.80 and a live chat contact averages $2.15. A typical self-service contact averages only $0.08 per contact using Game Center Group with a 85-95 percent customer satisfaction rate - think about how much you can add to your bottom line the next time you are planning your budget.
You will also save by leveraging Game Center Group's existing infrastructure. We have over 30 years of knowledge management experience so can bypass all the growing pains associated with learning a new CRM, trying to make your knowledge base more efficient, or speaking to your customers in a voice that is familiar to them.
Call to Action:
Game Center Group Knowledge Management Services can be tailored to fit a wide variety of needs. If you do not have the infrastructure, we can host and maintain your knowledge base for you, we also can serve on a consultation basis or project management basis to administer your CRM or in-house application. Let Game Center Group handle your self-service needs so you can focus on what you do best making great games.