Game Center Group oversees a premium customer support center that
offers a best-in-class support alternative for gaming, entertainment and web-based companies. The Game Support Representative (GSR) provides first tier
customer support through receiving in-bound calls, e-mail service requests, live chat for technical, account, billing and game play related requests.
Common customer interaction includes assisting in troubleshooting technical issues surrounding game installation and application use, account subscription
and registration assistance, along with answering and resolving various game-specific questions. The San Diego based call center features state-of-the-art
technology in a relaxed yet professional work environment. This position focuses heavily on creating memorable, efficient customer support interactions to
uphold the premium standard demonstrated by Game Center Group.
Details:
Potential Game Support Representatives are requested to have previous online gaming experience on a personal or professional level. This position may require 40 hours a week of on-site work -- schedules are highly flexible but please note GCG grants its customer's 24/7 customer support coverage. GSRs who are brought aboard will experience highly-specialized training curriculum to familiarize them with the gaming industry and our customer support business. No selling or quotas are involved in this position.
Game Support Representatives start at $10.00 - $13.75/hr depending on experience, shift-schedule, language requirements and performance incentives.
-Full-Time and Part-Time work schedules may be available.
-Ability to earn Monthly Performance Bonuses based on job requirements.
-Employee Incentive, Recognition & Development Programs.
-Paid Ongoing Advanced Training.
-Extremely High Opportunity for Career Advancement within the organization.
Requirements:
-Must have a solid understanding of Networking and Computer Operating Systems Working Knowledge of TCP/IP, DHCP & WAN Exceptional Troubleshooting & Customer Service skill.
-The ability to work a flexible work schedule including weekends.
-Ability to succeed in a fast paced, team-oriented support center environment.
-High School diploma or equivalen.t
-Strong broad computer knowledge including use of MS Office, Word, Excel, and Project.
-Must be able to communicate effectively through online support mediums such as live chat and e-mail.
Preferred:
-Multi-Platform Gaming Knowledge, specifically a heavy emphasis in online PC titles and secondary emphasis in gaming/handheld consoles.
-Strong customer support background and/or previous support experience.
Other:
-Location: San Diego, California
-Type: CONTRACT
-Duration: Temporary/Contract Duration to Hire
-Pay Rate: $10.00 - 13.75 Hourly (pay rate varies based on various requirements)