Mr. Mattson has over 18 years Executive experience in the customer relationship management arena for large telecom providers and entertainment entities,
including Electronic Arts, Sony Online Entertainment and Turbine Entertainment. He is a recognized expert in the outsource model having integrated large
CS organizations that are scalable and economical worldwide. His tenure started with Origin Systems Inc. as the Director of Player Relations for Ultima
Online and moved to Electronic Arts as worldwide Director of Product Management/CRMD. Mattson was instrumental in the launch of multiple MMO titles for
EA including Motor City Online, Earth and Beyond, The Sims Online, Club Pogo, and Majestic. He played a critical role with respect to the overall customer
support footprint that encompassed all the MMO titles for EA. Many of the tools and processes used at EA today are a direct result of his input.
Previous to Mattson's engagement at Origin/Electronic Arts he served as Director of Online Marketing and Product Development for ALDI/TeleWorth and as Director of Operator Services for Capital Network Systems in Austin, Texas.
Mr. Mattson's latest tenure was at Sony Online Entertainment as Executive Director of Global Customer Support which included contact centers in the UK, India and San Diego. At SOE he was responsible for all in-game customer support activities for EverQuest, Star Wars Galaxies, PlanetSide and EverQuest Online Adventures. While at SOE he oversaw the launch of EverQuest II, and the integration of The Matrix Online. Mattson provided many enhancements to the existing service when arriving at SOE including the implementation and management of the company's outsource efforts in India and the UK, direct management of the International CS integration teams and recommendation on enterprise CRM solutions in place at SOE presently.